S8 smart view not working

[1239]

Hi

Trying to get my phone to connect to my series 6 tv but after I've updated my phone it will not allow a connection. It worked perfectly before I updated my phone. The phone recognises the tv and tries to connect but it fails everytime. I do this through the smart view option on the pull down menu, nothing through Wi-Fi. Anyone have any solutions or had similar problems?

Thanks 

[SexyRed29]

I am experiencing the exact same problem. As soon as i did the update its not working anymore. It connects for a few minutes then disconnects, but most time will not even connect to the tv. Please help. I use this everyday.

[AntS]

Hi guys. :robothappy:

Have you got the latest version of the Smart View app on your phones?

• Updating apps from Galaxy Apps: Galaxy Apps > More > My Apps > Update
• Updating apps from the Play Store: https://support.google.com/googleplay/answer/113412?hl=en-GB

[1239 · Accepted solution]

Just an update...

I've updated the software on my tv, now smart view works. Tried it on my other series 6 tv just incase this was a fluke, and this also worked. Guessing the new phone app doesn't like the older tv software.

Hope this helps 

[Catamelia]

I'm having the same problem I have the series 6 55 inch and the latest update for mine is 1151 can you let me know if that's the same version as yours
Thank you.

[1239]

Hi.

My update version is 1208. I only updated it yesterday so might be worth checking again. 

Model number of my tv is UE55KU6500. Not sure if that helps or not 

[Catamelia]

Ok I'll give it a couple of days.
I have the UE55MU6120 so it might take a few extra days hopefully they bring out an update or even fix the update on the phone.
Thank you for your help though

[AntS]

@Catamelia: Update 1210.8 is available for download for your TV, so if you've got a spare USB stick knocking around you'll be able to update. :robothappy:

Check out the Downloads on your TV's Support page here, and follow the guidance for updating by USB stick.

[Anonymous User]

I have ks9000 and s7edge .

Fully updated.

Native Smart view no longer works.

I have found no solution and samsung haven't offered one.

Any ideas ....?

[Anonymous User]

https://eu.community.samsung.com/t5/Smartphones-Tablets-Wearables/Smart-view-no-longer-works-advice-...

See my post on this issue.