03-04-2018 02:04 PM in
Other SmartphonesHi
Trying to get my phone to connect to my series 6 tv but after I've updated my phone it will not allow a connection. It worked perfectly before I updated my phone. The phone recognises the tv and tries to connect but it fails everytime. I do this through the smart view option on the pull down menu, nothing through Wi-Fi. Anyone have any solutions or had similar problems?
Thanks
Solved! Go to Solution.
04-04-2018 07:02 PM in
Other SmartphonesJust an update...
I've updated the software on my tv, now smart view works. Tried it on my other series 6 tv just incase this was a fluke, and this also worked. Guessing the new phone app doesn't like the older tv software.
Hope this helps
04-04-2018 05:31 AM in
Other Smartphones04-04-2018 11:53 AM in
Other SmartphonesHi guys. :robothappy:
Have you got the latest version of the Smart View app on your phones?
04-04-2018 07:02 PM in
Other SmartphonesJust an update...
I've updated the software on my tv, now smart view works. Tried it on my other series 6 tv just incase this was a fluke, and this also worked. Guessing the new phone app doesn't like the older tv software.
Hope this helps
04-04-2018 10:21 PM in
Other Smartphones04-04-2018 10:27 PM in
Other SmartphonesHi.
My update version is 1208. I only updated it yesterday so might be worth checking again.
Model number of my tv is UE55KU6500. Not sure if that helps or not
04-04-2018 10:45 PM in
Other Smartphones05-04-2018 01:40 PM in
Other Smartphones@Catamelia: Update 1210.8 is available for download for your TV, so if you've got a spare USB stick knocking around you'll be able to update. :robothappy:
Check out the Downloads on your TV's Support page here, and follow the guidance for updating by USB stick.
18-05-2018 09:22 AM in
Other Smartphones18-05-2018 09:25 AM in
Other Smartphones
See my post on this issue.