Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

S8 smart lock - trusted location issue

(Topic created on: 01/04/18 20:39)
sabina_bl
Apprentice
Options
Other Smartphones

Hi,

 

the smart lock - trusted location option is not working as it should do.

i've set up my home address as a trusted location, however, my S8 device is unlocked everywhere.

just realised this while i was in the office, that i can access my device withouth using the PIN or the fingerprint.

i've oppend the maps and the location that it shows up is correct. 2miles away from my home address.

 

the only workaround that i found was to turn off the trusted location, and now the device is asking for the PIN.

 

this is a serious security issue. the trusted location option is not that trusted :smiling-face:

 

any idea?

 

thanks,

sabina

116 REPLIES 116
PariahComplex
Explorer
Options
Other Smartphones

No landline but have wifi on, had a lot more problems anyways so needed the reset

0 Likes
Reply
BRAMAGE
First Poster
Options
Other Smartphones

Same issue after last update...   sucks!  Wish I had not broken my S7, I think I liked it better

0 Likes
Reply
Betaum1303
Apprentice
Options
Other Smartphones

I´m having the same problem.

 

SmartLock with trusted location has been working for a few days.

 

Then, some days it works, some days it seems to be misplaced.

 

I don´t think it´s usual or normal to wipe chache os uninstall an account to maintain the service working properly.

 

Samsung must send a fix to this bug ASAP.

Andreasg
First Poster
Options
Other Smartphones

I am having the same problem. I had an  S3 long time ago. I left Samsung & switched to LG 4 for over 3 years. I just bought a note 8, which I never had before. My trusted location will not work & the light edge is also not working correctly either. These are an issue for me since this is a brand new phone that I just paid 960.00 for. I am in within my 2 weeks period & might just return this phone for another LG if these don't get fixed ASAP. Almost not a fan of Samsung again.

Betaum1303
Apprentice
Options
Other Smartphones

Samsung is about to release S9 and this things ares nos functional on s8 yet.

 

Samsung.. whats about to read this topics first?]

 

Fix our bugs or we will not buy your new models.

0 Likes
Reply
PariahComplex
Explorer
Options
Other Smartphones

My smart lock just stopped as well, going to wipe cache in a moment but saw the previous post and I agree, releasing s9 already when there still so many problems with the s8, that's c**p, my s8 still can't even do WiFi calling, been months since I switched over from the s7 which I had no problem with, and I've seen on the web and was informed by sprint the WiFi calling is a KNOWN issue Samsung is working on, I get it's a business and it's all about money, but fix stuff or don't expect customer loyalty, know I'm not going to a s9 if the s8 I paid way to much for still doesn't work

BRAMAGE
First Poster
Options
Other Smartphones

I gave up on Samsung.   Just in time to replace all major appliances in my home.  Went with LG.  Sold my S8 and got a pix...  Only thing left in the house is the 75" 4k TV.   It's good, but when I replace it, I won't buy a Samsung.    

0 Likes
Reply
Tewe02
New Member
Options
Other Smartphones

Trusted location I not working even after trying common fixes. Sending texts requires 3 bars of cellular service. Waiting for the Pexil 3

0 Likes
Reply
Chilts
Explorer
Options
Other Smartphones

Be grateful you don't have an s7. The latest updates have stopped the edge night clock, smart lock no longer works and the phone keeps going blank and restarting itself. This is my 3rd s7 in 18 months. First one caught fire, the replacement never worked properly and now this one is only a month old so it isn't the age of my device. It's out of the box. 

0 Likes
Reply
sjbrad61
First Poster
Options
Other Smartphones
I've had S7 since Nov 2016 & like it. Google Smart Lock Trusted Places was repaired & restored last night, 05-24-18. It was off line only 24 hours. Today it seems to be working OK.
0 Likes
Reply
Nuija
Apprentice
Options
Other Smartphones

I did notice that there is some process that times out in app. 4 hours, like many others have been complaining in multiple other conversations around the web.

Smartlock operates fine, if you get in and out of your trusted place every 3-4 hours. If you stay there it will stop operating after that time and requires Restarting the phone, in order to simulate the situation that the phone has been away. I have not been able to find out which process it is that I could kill and restart, but this is quite annoying. Of course restarting the phone is quite easy: one has to insert pin code twice and then get another max. 4 hours of time that doesn't require continous pin code inserting. Still I hope that Google/Samsung would investigate and fix this issue for good.
The procedure that works 100% of time with my phone, when Smartlock stops working because the time limit.

1) Restart the Phone

2) Insert both pin codes to get to see the phone desktop

3) Open Google Maps to check that phone locates you correctly, leave Maps on

4) Close the lid or turn off the display and wait about one minute

5) Turn on the display, and it shoud open without requiring the pin, kill the Maps and enjoy max 4 hours without needing to insert the pin code. (Of course same thing can be achieved by going to Grocery store and back, perhaps this is the hidden agenda to get users to go out and keep fit X'D )

0 Likes
Reply
Nuija
Apprentice
Options
Other Smartphones

My older Samsung J5 still doesn't understand the phone being in smart lock area after 4 hours.  Earlier I had to resort to Restarting the phone every 4 hours  to make the phone understand that it is still in safe area. Yesterday I did find a solution that doesn't require restarting the phone =):

1) Once the phone starts to ask for Pin again, log in with a pin code

2) Open the list of currently active applications and Close the Google Maps if is active by dragging it away from the screen. 

3) Open the top menu and Turn off the Location needle icon. 

4) Open the Google Maps and wait until it asks to use Location and Allow Maps to use it, wait until you see the little Pin icon on the top of the screen and see that phone has find your location correctly. 

5) Leave the Google Maps active on the screen and close the lid or turn off your screen. When you open the lid or screen a bit later you should find it working for the next 4 hours!

Enjoy!!!

0 Likes
Reply
Ke-Ke
First Poster
Options
Other Smartphones

I was having the same issue: just wanted to be able to swipe to unlock my Note 8 at home instead of having to use my fingerprint. I followed some of the steps other repliers provided and it was all too much and/or didn't work. 

 

I was able to resolve my issue by adding my address by Google coordinates (typing in my address didn't work). I hope it works for you too. 

 

*side note - I restarted my phone 1st (just in case) and I did not delete my "Home" that I already had saved in Google maps. It now just shows 2 trusted sites for the same location although only the one with coordinates works for this ☺

 

So here's how: 

○ Go to settings 

○ Select "Lock screen and security"

○ Select "Smart Lock"

○ Enter your password

○ Select "Trusted places"

○ Select "+ trusted place"

○ Find the site you want on the map

○ Move the map until your marker is over the correct site

○ Select "choose this location" at the bottom

○ A box will pop up that says "Use this location? " with your site's coordinates and a small map showing your selected site

○ Choose "Select" from the bottom right corner

 

After you come out of settings, try turning your screen off, waiting about 10 seconds, then l light the screen back up and swipe. Voila!

PariahComplex
Explorer
Options
Other Smartphones

Set it that way before, I'd go to add trusted location, click the bottom in the bottom right to center on me and add so it shows home and basically a second home with coords but never fixed it for me, even went hack to the beginning of the thread and tried the post labeled solved, clear cache, still unlocking everytime

0 Likes
Reply
juliocesar757
First Poster
Options
Other Smartphones

I've done everything to fix Smart Lock. Stop wasting time trying to fix this bug with internet tutorials. This is an Android bug. The problem occurs with any manufacturer's smartphone. What happens is that after 4 hours of inactivity, the Smartphone asks for the credentials again (OK, that's how Smart Lock works). The bug is: after entering the credentials (after 4 hours of inactivity) the smatphone does not understand that you have disabled it and that it is time to know that it is in a trusted place. Clear cache or even reset your smartphone to the factory default will not fix the bug because the next time it goes into inactivity after 4 hours, the problem will return.

Nuija
Apprentice
Options
Other Smartphones

If you follow my instructions you will get it to work quite well. Read them carefully. Everytime I arrived home from work it works almost 100%. Sometimes I have to restart my phone if it has Lost the connection to the server. 

0 Likes
Reply
Nuija
Apprentice
Options
Other Smartphones
I usually have to restart my phone next morning which is of course over 4 hours from the last use of the phone. Clearing the Google Maps cache helps If phone doesn't recognize the location properly and sometimes after a major system update it might not work at all, then only Google Maps cache must be cleared nothing else helps. I suggest you to start troubleshooting by checking out your phone location by Google Maps and then add a couple of locations most often found to your Trusted locations.
0 Likes
Reply
sjbrad61
First Poster
Options
Other Smartphones

Thanks. Your assessment sounds like what I've also been experiencing.

 

It happened this AM. I'd left phone on charger overnite. B4 putting it on charge, SmartLock was working. This AM it failed. Restarted phone & it seems to be working. Will see how it goes today.

0 Likes
Reply
Nuija
Apprentice
Options
Other Smartphones
For me this happens all the time. If I Stay at home for a long time it seems to fail to understand that I am still at home. Whenever I come to home from work, it understand that I have just come to Trusted environment. Also I have noticed that when I go away from home first time when I open the phone with things that I'm still at home and opens the phone right away and only after that it starts to require PIN code.
0 Likes
Reply
PariahComplex
Explorer
Options
Other Smartphones

One big problem though is that this didn't happen a few months ago, it happened right after an update, went months with the smart lock working, got an update, no more smart lock

0 Likes
Reply
Nuija
Apprentice
Options
Other Smartphones

Did you try that clearing the Google Maps cache and then restarting the phone? In one if the cases I have seen, that was the only thing that actually helped. 

After clearing the Google Maps cache, deleting the old trusted places and adding them again might also be a good idea. I somehow can't imagine that those who did the update would actually test the functionality of all features.

0 Likes
Reply