S8 App download issue - Halifax Online Banking

[rlwoufc]

Hi, having challenge downloading Halifax Online Banking app onto S8 on Android 9 with latest available security update/patch from December 2020 (originally region phone)...any ideas?

Works ok on another S8 with slightly later security update/patch from April 21 and also on Samsung A6 Tablet on Android 8.1 with latest updates from March 2020 - both UK pieces. Very confused!🤔

Any help appreciated!

[LiquidSnake]

Check to see if the device is rooted using a simple root checking app from the play store. That may be the issue! Hope this helps! 😀

[Ventor]

@rlwoufc Hello, what kind of problem are you experiencing, it is not available, or you cannot download it?

[rlwoufc]

Downloads from Playstore ok, but fails at various different stages as the Halifax app opens. Then just get a popup advising problem and options to close app/send feedback etc. Have tried all normal things, switch off/on, uninstall/reinstall etc. with no success! Halifax tech support no help as say it is handset issue, not app issue!

[rlwoufc]

Thanks, not familiar with that but will check it out!

[LiquidSnake]

Nice! I believe Barclays and Lloyds Bank actually detect if your phone is rooted and thus, don't let you access/use their app. So, hopefully, check to see if your phone is OR has been rooted in the past, as this can definitely affect banking apps!

[rlwoufc]

Thanks, that explains it! If it is rooted, can I change it or is this something beyond simple folk like me?

[LiquidSnake]

Rooting is a complicated procedure that you have to learn, so I would advise taking it to a phone shop and let them know your issues, so they can diagnose the problem and fix it accordingly 😃. Hope this helps! 😀