S7 EXCLAMATION MARK ON WIFI SIGN

[BEEP]

Hi, 

For the past few days my S7 has been continuously disconnecting from the WIFI and showing an exclamation mark on WIFI symbol; this disconnection is only occuring on my phone, my laptop and other devices seem to be completely fine; i have actually played youtube videos and run WIFI tests on my laptop while my S7 struggles to connect to the WIFI.

However, when I turn the WIFI on my S7 off and then on again, it seems to fuction completely normally for A FEW MINUTES but then goes back its disconnected state..

Ive tried running it in Safe Mode and then restarting it, this didnt work, ive tried to enable WIFI scanning and disable WIFI scanning to no avail.

In addition to these problems, when checking for a systems update, it tells me that "the daily download limit has been reached, try again later" so i updated it through Smart Switch which i hoped would fix these issues but did nothing at all, the update did complete with Smart Switch..

At this point im giving up and sort of running out of options.

The phone is a SM-G930F

If someone could help me I would honestly be so grateful..im missing work emails and other important things.

Thank you so much for your time

[2bfree]

No fix as it not there problem you will be informed from Samsung & Virgin
To try this and that nothing works
Every time you contact someone you will receive the same incorrect details on how to rectify this fault that they will not acknowledge as a fault and will not accept that anyone else has had the same problem eventually you're just gonna give up the ghost. your post will be sidelined in a day or so and paranoia will set in.

[Lee2dag]

UPDATE

Ok so i did the same thing that BEEP did back on the 1/03/19.

Basically, went into my Virgin Superhub 3 settings using a web browser and typing in the IP address of the router, then signed in to the router back end. Once in, found the Wireless Signal settings and turned off 2.4Ghz and left 5Ghz on. I watched my phone automatically disconnect from the Wi-Fi and then reconnect itself.

The phone spent a whole half a day on the 5GHZ with no issues whatsoever. I only had to revert the router settings back to turning 2.4 on, because i discovered one device in my home, is still relying on 2.4 and cannot do 5Ghz. Sooooo.....again, Samsung what the hell is the fix for this? It would appear that the difference between a S8 and a S7 that both connect to a Virgin Superhub 3, is the S8 has no issues bouncing between the 2 ranges (if it even does this) and the S7 is falling over itself because it simply does not like 2.4Ghz. Sounds like a patch is needed to me?!!!

[BEEP]

Hi Lee, glad that worked for you atleast somewhat, you'll find that it is possible to change devices settings and force them to operate under 5ghz..usually with older devices in the house or more budget devices 2.4ghz is the standard and cannot be changed.
The 5ghz channel will continue to work and will work around the bug.
All the best, thanks for your comment.

[IanF1]

Same here. Virgin and S 7. C'mon Samsung. Sort it out

[IanF1]

Just found the hub via the Virgin App. Took 2 seconds to find the choice of switching 2.4 or 5 off. Switched 2.4 off. So far so good.

[Daddydeeps]

Same problem, with Sky and S7 Edge.  Only started a couple of months ago. Definitely something introduced by a recent update. Samsung's way of getting you to by a new phone I suppose.

[IanF1]

Changed to an A40 and no problem with the WiFi.

[Jen Hinds]

Ours was glitching up also and ill be damned it was the calendar.  I don't know how but the date was set to 2017.   I've had this problem before where the internet needs the exact date on your computer to connect.  This was not as obvious however.

[Jen Hinds]

Check the date as ours was changed somehow to 2017.

[Samuel B]

I solved it by forgetting the network and reconnecting with the password.
This was after restarting the phone and the router failed to fix.