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Original topic:

S7 edge size april update is to hot

(Topic created on: 08/07/18 19:38)
S9plus10
First Poster
Options
Other Smartphones

Sizes last update my phone is to hot .

I have the phone for over a year and never happen the phone to stay hot .. 

And now is hot all the time .

To stay cold I have to stop using the phone. 

This only happen size last system update on April... please fix the bug. 

1 Solution


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Solution
BandOfBrothers
Superuser I
Superuser I
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Other Smartphones

Hi @S9plus10

 

After an update if the phone is not behaving as it should then it's an options to create back ups and Factory Reset. 

 

Also clearing the phones system cache files can help. This is typically achieved by turning the phone Off and then from a set series of button presses which will take you into the System File Cache clear those files.  This process won't affect any of your personal information. 

 

If this continues then put the phone in safe mode which turns off all your downloaded apps and leaves the stock ones alone which can help to determine if an app is causing this situation. 

 

If it continues in safe mode then use a Samsung Service Centre or Samsung Experience Store.

 

If it stops in safe mode then come out of Safe Mode and ensure your apps are up to date. If they are start deleting your apps with your most recent ones first until the issue stops. 

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

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2 REPLIES 2
Solution
BandOfBrothers
Superuser I
Superuser I
Options
Other Smartphones

Hi @S9plus10

 

After an update if the phone is not behaving as it should then it's an options to create back ups and Factory Reset. 

 

Also clearing the phones system cache files can help. This is typically achieved by turning the phone Off and then from a set series of button presses which will take you into the System File Cache clear those files.  This process won't affect any of your personal information. 

 

If this continues then put the phone in safe mode which turns off all your downloaded apps and leaves the stock ones alone which can help to determine if an app is causing this situation. 

 

If it continues in safe mode then use a Samsung Service Centre or Samsung Experience Store.

 

If it stops in safe mode then come out of Safe Mode and ensure your apps are up to date. If they are start deleting your apps with your most recent ones first until the issue stops. 

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

View solution in context

Talí
Helping Hand
Options
Other Smartphones
Poeple really need to start reading the update notes. It clearly states that the phone can get hotter in the days after the update.

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:white-medium-star:Never gonna give you up!:white-medium-star:
Mvg,
T.K.
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