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Original topic:

S7 bluetooth won't turn on since upgrade.

(Topic created on: 07-08-2018 07:16 PM)
Marion15
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‎07-08-2018 09:38 AM in 

Since a recent upgrade to oreo my Bluetooth refuses to switch on - the slider moves to the on position but stays grey.  Have tried reboot, clearing the Bluetooth cache, wiping the phone cache all to no avail.  Any suggestions?

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9 REPLIES 9
Chewbacca
Navigator
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‎07-08-2018 10:05 AM in 

Hi there.
Sounds like you`ll need to do a back up and FDR.
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Marion15
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‎07-08-2018 07:16 PM in 

Thanks! Was trying to avoid that option!
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AndrewL
Moderator
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‎07-08-2018 07:29 PM in 

@Marion15, I'd recommend rebooting your phone in Safe Mode first of all and attempting to use Bluetooth while in this mode. This disables third party applications to help determine whether the problem is stemming from an external source. Turn the device off > Press and hold the Power key > Release the Power key when the phone logo appears > Press and hold the Volume Down key immediately after releasing the Power key > Continue to hold the Volume Down button until the device finishes booting.
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Marion15
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‎08-08-2018 09:32 AM in 

Tried booting in safe mode and still no Bluetooth...
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PurplePfeiffer
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‎12-08-2018 08:03 PM in 

I'm having the same problem!
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PurplePfeiffer
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‎12-08-2018 10:21 PM in 

... I factory reset my phone and it STILL isn't working :serious-face-with-symbols-covering-mouth:

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CarolinaW
Voyager
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‎13-08-2018 11:20 AM in 

Hey @PurplePfeiffer! If a factory data reset has not solved the issue, then I'd recommend visiting one of our Support Centres for further assistance from our engineers. It is a drop in service and they will aim to inspect/repair your phone in the same visit. For your nearest one, head to: https://t.co/dMMq3jNuEX is there one nearby? :thumbs-up-sign-emoji-modifier-fitzpatrick-type:

roeishovali
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‎24-06-2019 06:49 PM in 

i have the same problem and im freaking out, did you find a way to fix it?

maybe this prodect can help?https://www.ebay.com/itm/Aux-to-Bluetooth-Adaptor-Receiver-3-5mm-For-Car-Stereo-Handsfree-Mobile-Pho...

 

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DktheOne
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‎06-03-2020 05:04 PM in 

This one worked for me!!

 Reset Network settings and completely restore factory values for all connection-related settings. However, this will erase all custom settings and saved networks, including Mobile Data preferences.

If you want to try it out, follow these instructions:

  1. Open Settings.
  2. Tap Backup and Reset.
  3. Choose Reset Network Settings.
  4. Tap Reset Settings to confirm the selection.
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