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Original topic:

Problem with S6 Edge Plus

(Topic created on: 04-09-2017 07:17 PM)
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Holrup
Student
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My S6 Edge plus was stuck in boot up loop, followed all guidance to try and boot up in safe mode. nothing worls now it will not turm on/off.  the back button lights up and goes off as does the button in the left corner. the on/off and volume up/down buttons no longer work. Followed guidance to hard reset to factory settings that doesnt work either.

Please help. tia.

 

holrup

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Solution
BandOfBrothers
Samsung Members Star ★★
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As a Factory Reset or Hard Reset isn't working @Holrup my suggestion would be to visit a Samsung Experience Store or Samsung Service Location for support. 

 

I'm assuming the phone has not been dropped or water has gotten into it. 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Solution
BandOfBrothers
Samsung Members Star ★★
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As a Factory Reset or Hard Reset isn't working @Holrup my suggestion would be to visit a Samsung Experience Store or Samsung Service Location for support. 

 

I'm assuming the phone has not been dropped or water has gotten into it. 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Holrup
Student
Options

Thank you for your answer @BandofBrothers (voyager) . The phone wasn't dropped or got wet. 

Last night I managed to get to the screen to do a soft reset. More by good luck than good management. All seems well  today. 👍👍👍👍