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Original topic:

Pin code lock not working

(Topic created on: 07-05-2017 03:18 PM)
Fi
First Poster
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I've always used the pin code lock on my samsung s7. Now today it's not working only giving me the swipe option.  I've tried resetting but still won't do it.  Help please 

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1 Solution


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Solution
Bades1978
Troubleshooter
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Hi @Fi if you go in to settings and select the search option (magnifying glass) and type Trust agents  Smart lock will come up check to see if its on or off if on then turn it off and try again see if pin lock comes back on.

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6 REPLIES 6
Bades1978
Troubleshooter
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Have you added a trusted unlock item (such as a bluetooth item?) and have you checked to see if the pin lock is  enabled, and I would recommend a restart as well.

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Fi
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Yes I have added a fitbit. But I added it Wednesday would it only do now work.  I've tried restarting but still won't work.  

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Solution
Bades1978
Troubleshooter
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Hi @Fi if you go in to settings and select the search option (magnifying glass) and type Trust agents  Smart lock will come up check to see if its on or off if on then turn it off and try again see if pin lock comes back on.

Fi
First Poster
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That seems to have sorted it. Thanks lets hope it's not a one off 😀😀

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Bades1978
Troubleshooter
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No problem :smiling-face:

 

 

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Rob112
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There is no such opion in settings on gear s3. Please be more specific
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