Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 
Go to solution Solved

Original topic:

My samsung J3 2017 keeps restarting

(Topic created on: 10/11/18 05:03)
Garfield77
Apprentice
Options
Other Smartphones

Hi i hope someone can help me with this problem. Since i updated the last software update on my phone, my phone keeps restarting whenever i use the internet or even on apps that worked perfectly fine before that update. Is there anyway i can solve this problem as its getting rather annoying now. It is also happening on my daughters phone and she has the same model phone as me

Go to solution
142 REPLIES 142
Crystal1991
Apprentice
Options
Other Smartphones

It's been happening to me too for the past few days. I've been playing Candy Crush Saga only for my J3 (2017) to restart at random intervals. Again I tried uninstalling and reinstalling the game, clearing the cache and a factory reset but no luck whatsoever. Also I find that after my phone restarts one or more of the Google apps "keep stopping".

0 Likes
Reply
AntS
Moderator
Moderator
Options
Other Smartphones

Hi all.

 

For those of you still experiencing this issue after troubleshooting (checking available memory; apps up to date; Safe Mode and data backup and factory reset etc.) I've received confirmation that a patch will be released to fix this specific issue.

 

The more official advice is:

 

"We have received a small number of reports of this behaviour and are improving this in the next update. We always advise that you are on the latest version of the software, so please keep checking for updates frequently. To make sure that you are notified when an update is available to you, make sure you have ‘Download updates automatically’ set to on in the Settings of your phone."

 

I'd like to thank you guys  for bringing this issue to our attention, and for the efforts you've made to help produce a fix for it. :smiling-face-with-sunglasses::thumbs-up-sign-emoji-modifier-fitzpatrick-type:

0 Likes
Reply
Ziltranite
Explorer
Options
Other Smartphones

I'm in the exact same place. Today I haven't been able to play at all. Yesterday, fine all day.

0 Likes
Reply
LD73
Apprentice
Options
Other Smartphones

Same here,  keeps rebooting at anytime several times a day. My husband's phone too. Ever since the last software update. Fed up of it now! COME ON Samsung, get it fixed!!!

0 Likes
Reply
seglea
Apprentice
Options
Other Smartphones

Same problem here.  When are they going to fix this?

0 Likes
Reply
Ziltranite
Explorer
Options
Other Smartphones

We did it guys! We're getting a patch! 

 

LD73
Apprentice
Options
Other Smartphones

Great that's fantastic! Any idea when? 🤔

0 Likes
Reply
LD73
Apprentice
Options
Other Smartphones

Great that's fantastic! Any idea when? 

0 Likes
Reply
Kimmy89
Apprentice
Options
Other Smartphones

Now just to play the waiting game....

0 Likes
Reply
Ziltranite
Explorer
Options
Other Smartphones

No idea when. Gotta wait till the mods tell us more.

0 Likes
Reply