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Original topic:

Google play not working on J3

(Topic created on: 09-12-2019 12:51 PM)
Jeanette2
First Poster
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I keep getting error message that Google play isn't working.

How do I fix it? 

12 REPLIES 12
BandOfBrothers
Samsung Members Star ★★
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Try a soft reboot by turning the phone off and on. 

 

Close down Play Store in your multi tasking and then relaunch. 

 

 


Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Jeanette2
First Poster
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thank you for your message but it hasn't worked, the message Google Play has stopped keeps appearing.

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AntS
Moderator
Moderator
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Cheers for getting to this one, BandOfBrothers! :robothappy:

 

@Jeanette2: Following on from what BandOfBrothers said, is your phone on the latest software for it? Settings > Software Update.

 

Plus, have you tried clearing the cache and data from the Google Play app? Settings > Apps > 3 dots (top left hand side) > Show System apps > [scroll down and click into Google Play; or the name of the specific app that you're getting the error message for] > Storage > Clear cache, and Clear data.

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stlolth
First Poster
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Here's what you do:

Go to settings

then apps

then in the upper right corner click the menu dots

then select display/show system apps

then locate play store on the list

then click on it

now click on the menu up right and select uninstall updates, or similar

then when it returns to default version scroll down to permissions and open referring to changing system settings and revoke this permission

 

What all this does is return the play store app to the initial system version, which stops the error from occurring as it has to do with a bug in the latest version. What revoking the change system settings permission does is it stops the play store from updating itself to the latest buggy version. It will still install and update apps, but updating itself requires a deeper system access which is revoked as referenced previously.

 

Rejoice, now you have a bug free phone again. This is my original solution, haters gonna hate.

Cep_1983
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I've done done exactly that but it won't let me uninstall any suggestions 

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Badger52
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I am exactly the same as previous contributor. It won't let me uninstall. Any help please this is a real nuisance!!!
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Wilma81
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Mine keeps saying it is installing but it has been saying this for  almost 24 hours. I can understand an hour or so but the phone is clearly not doing what it says.

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cliff4
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spot on works fine.....................cheers Cliff

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Zenno
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this settings dont work for my j3 2017 ,cannt unninstall or reset 

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