Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

Following recent update phone not displaying incoming calls!

(Topic created on: 24-08-2018 08:25 PM)
Key5520
First Poster
Options
Other Smartphones

After a recent update my Samsung S7 edge stopped showing incoming calls on the screen. I have no idea why  and I have no idea what to do to fix it...it isn't in safe mode and I've restarted numerous times.

 

Does anyone have any ideas on what I can do ? I only did the software update Thursday morning!

0 Likes
7 REPLIES 7
Chewbacca
Navigator
Options
Other Smartphones
Hi Key5520
Try these steps;
Go into settings > Applications > Tap on the three dots in the top right hand corner > tap on show system apps > Scroll through the list of apps until you get to the phone apps (there should be three of them. ) > tap on each of the phone apps, and clear data for each one. If you cant find the option to clear data then tap on manage storage, it should be in there.
If this doesn't help then tap on the three dots again and this time tap on reset app preferences.
If that doesn't work then put the device in safe mode. If the calls are coming through in safe mode then get rid of the third party cleaning and security apps that may have been installed on the device as they will be causing the problem.

If all of the above fail then you need to do a back up of the device and then a factory reset. But I don`t think it will come to that.

Any problems let me know.
AntS
Moderator
Moderator
Options
Other Smartphones
0 Likes
Fisayo
First Poster
Options
Other Smartphones

I've tried all options minus returning to factory settings. None worked.

0 Likes
Fisayo
First Poster
Options
Other Smartphones
I've now tried ALL options and none worked. Im using a Samsung A10
0 Likes
Aprildeer
First Poster
Options
Other Smartphones

I saw ths on another site and it worked for me.

 

Do this:

Go to settings
Click Notifications
Click on Do Not Disturb
Go to Hide Notifications
make sure Hide Full Screen Notifications is turned OFF
Hit the Back arrow
Call yourself and it should fix
shinojt
First Poster
Options
Other Smartphones

Thanks a lot. This worked for me.

 

I tried so many other  options but in vain.

 

 

choochoobella
First Poster
Options
Other Smartphones

Chewbacca, I had tried a bunch of other recommendations without success until I found your post. It worked perfectly! All of my contacts are back. Thank you so very much!  

Julie

0 Likes