20-08-2018 09:54 PM in
Hi All recently got a new s8+. But since last week I can't make or receive calls and text messages. I called vodafone and spent 45 mins on the phone trying to get it working, no joy. They told me to go to a vodafone store and have them look at the SIM card that it might need replacing. So I did that, and they changed my SIM. My phone worked for about 30minutes then it's stoped working again. Has anyone else had this issue with the s8+
Thanks in Advance.
21-08-2018 06:22 AM - last edited 21-08-2018 06:23 AM
Hello @Rjboots
As a process of elimination can you insert your SIM card in another phone to see if anything changes ?
Does this issue happen everywhere you go or where your staying ?
A Samsung Service Centre or Samsung Experience Store will be able to help you further with this situation by performing a diagnostic.
Vodafone UK offer a 30 day cooling off period where a person can have the phone swapped out.
Daily Driver > Samsung Galaxy s²³ Ultra 512Gb in Phantom Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
21-08-2018 07:10 AM in
Thanks for the reply. Going back to the Samsung store is my next step. Just finding time to get there with work is a real hassle. My problem happens everywhere. Nobody has been able to reach me since last week. Real frustrating. I haven't tried using my since in another phone yet. But I have changed my SIM card through Vodafone on Saturday so im guessing it will work in another phone.
21-08-2018 08:51 AM in
21-08-2018 01:00 PM in
Thanks very much. I will try this now, hopefully this gets it working.
21-08-2018 02:20 PM in
05-10-2018 03:46 PM in
Hi @Rjboots. Any joy for you?
23-03-2020 04:12 PM in
Hi I received new phone yesterday and can't make call or send texts or receive anything can I please have assistance on what to do