Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

'An unknown error has occured' when playing a video?

(Topic created on: 29/12/17 14:28)
RSS4
First Poster
Options
Other Smartphones

Whenever i try to play one specific video i recorded on my phone, it will say

 

FAILED TO PLAY VIDEO

 

An unknown error has occured

 

How can I resolve this problem? I really need the video!

0 Likes
Reply
9 REPLIES 9
BandOfBrothers
Superuser I
Superuser I
Options
Other Smartphones

Try clearing your cache and data in the player and or try another player




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

0 Likes
Reply
RSS4
First Poster
Options
Other Smartphones

Can you explain how to do this please? Can't seem to find it

0 Likes
Reply
BandOfBrothers
Superuser I
Superuser I
Options
Other Smartphones

Something similar to Settings , Apps, YouTube,  Storage,  Cache and Data.

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

0 Likes
Reply
RSS4
First Poster
Options
Other Smartphones

Youtube? Why that?

 

I recorded the video using a third party video recording app

0 Likes
Reply
BandOfBrothers
Superuser I
Superuser I
Options
Other Smartphones

Because you never stipulated which one you are using so I gave YouTube as an example.  :smiling-face:

 

 




Current Phone ~

Samsung Note 20 Ultra 5G SM-N9860_256Gb SnapDragon 865+

Samsung One Ui 3.1/ Android 11.

0 Likes
Reply
RSS4
First Poster
Options
Other Smartphones

Ah okay, thing is i deleted the app 😂

0 Likes
Reply
Nicksmomd1
New Member
Options
Other Smartphones

Hi.. Did you get this issue resolved?  I am having the same problem.  I have called  Verizon, been to a store and stopped by a computer fix a problem type store... Nobody has been able to help me.   I am not able to upload video(s) to cloud either... I even tried emailing video but that won't work either.   Thanks for your time!!

0 Likes
Reply
gamers123
Observer
Options
Other Smartphones

thank you for helping

0 Likes
Reply
balbazzaz
New Member
Options
Other Smartphones

@RSS4 wrote:

Whenever i try to play one specific video i recorded on my phone, it will say

 

FAILED TO PLAY VIDEO

 

An unknown error has occured

 

How can I resolve this problem? I really need the video!


 

0 Likes
Reply