'An unknown error has occured' when playing a video?

[RSS4]

Whenever i try to play one specific video i recorded on my phone, it will say

FAILED TO PLAY VIDEO

An unknown error has occured

How can I resolve this problem? I really need the video!

[BandOfBrothers]

Try clearing your cache and data in the player and or try another player

[RSS4]

Can you explain how to do this please? Can't seem to find it

[BandOfBrothers]

Something similar to Settings , Apps, YouTube,  Storage,  Cache and Data.

[RSS4]

Youtube? Why that?

I recorded the video using a third party video recording app

[BandOfBrothers]

Because you never stipulated which one you are using so I gave YouTube as an example.  

[RSS4]

Ah okay, thing is i deleted the app 😂

[Nicksmomd1]

Hi.. Did you get this issue resolved?  I am having the same problem.  I have called  Verizon, been to a store and stopped by a computer fix a problem type store... Nobody has been able to help me.   I am not able to upload video(s) to cloud either... I even tried emailing video but that won't work either.   Thanks for your time!!

[gamers123]

thank you for helping

[balbazzaz]

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@RSS4 wrote:

Whenever i try to play one specific video i recorded on my phone, it will say

FAILED TO PLAY VIDEO

An unknown error has occured

How can I resolve this problem? I really need the video!

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