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Vertical and horizontal lines on S10 camra

(Topic created on: 15-11-2020 09:26 PM)
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quiltNH
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I have vertical and horizontal lines on my S10 camera. Is there anyway to fix this other than sending it into Samsung? I have done a soft reboot but not a hard reboot. All software and apps are up to date. I could do a hard reboot but if this isn't likely to fix this problem, then I would prefer not too.

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1 Solution


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Solution
viv_matt
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Probably best to contact the support team at this point.

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5 REPLIES 5
viv_matt
Voyager
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Initialize the camera settings, that should resolve it, sounds like the guidelines are on.
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AM4N
Voyager
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You might have the grid option on, however if that isn't the case then it seems like a sensor issue
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quiltNH
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Camera has been reset. Grid line setting is off. The 2 lines only occur on one camera.

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Solution
viv_matt
Voyager
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Probably best to contact the support team at this point.
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quiltNH
First Poster
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Thanks. I was hoping I wouldn't have to do this but it looks like I've run out of options other than support at this time.

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