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Unable to update from android 8 to android 10 on samsung s9 plus sm-g965f

(Topic created on: 30-11-2023 12:28 PM)
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Greyark
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Hi @CHMultimedia , I use Samsung Galaxy S9+ models (SM-G965F) but I can't seem to update to android 10 version. Attached is my software information. Your guidance to resolve this issue will be much appreciated. Thanks

Screenshot_20231129-084736_Settings.jpg

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6 REPLIES 6
Jade95
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keith30
Maestro
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Looking at your screenshot it's shows last update being Oct 2018 , it's now 2023 5 years since you last updated. Where's it been for them lost years. You'll probably can't now
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Greyark
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What am I suppose to do with the link?

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AntS
Moderator
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Hi @Greyark , I'm not too sure about the link. I think it's perhaps best to visit a Samsung Support Centre so that you know for sure that what you're getting on your phone is official.

 

But from your screenshot it appears that you've got a UK-origin Galaxy S9+ that's somehow found its way to Nigeria - which is probably why it's not received any updates. (The tell-tale signs are that 'Service provider SW version', which in this case ends in 'ECT/ECT/XEU'. 'ECT' is a Nigerian CSC; 'XEU' is a UK equivalent.)

 

Are you based in Nigeria by any chance?

Greyark
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Yes @AntS, I am based in Nigeria. I was gifted the phone by an uncle that lives in the UK. Is there a way i can make the update online without having to visit a support centre ?

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Greyark
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Anybody who can be of assistance. I can't update to android 10

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