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Software update stuck s21 ultra

(Tema creado el: 11-12-2023 04:03 AM)
2703 Visitas

Yo también tengo este problema. (1)

Monroe
First Poster
Opciones

For some reason my s21 ultra is still stuck on Android 12 and one ui4.0

Screenshot_20231210-124622_Software update.jpg

Screenshot_20231211-050208_Gallery.jpg

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Monroe
First Poster
Opciones

Update 

Screenshot_20231211-105307_Google Play Store.jpg

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MNas04
Hotshot
Opciones
Try using Smart Switich if there is a update available on there.
https://www.samsung.com/ph/support/mobile-devices/how-to-update-software-using-smart-switch/
Ksmy89
Troubleshooter
Opciones
Can you post a screenshot of what your 'service provider software version' is under settings>about phone>software information

Your model number is for a US phone also, are you aware of that?
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Monroe
First Poster
Opciones

Screenshot_20231211-140925_Settings.jpg

 and no I'm not aware

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Monroe
First Poster
Opciones

How do I go about this? I'm not even in the us

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Ksmy89
Troubleshooter
Opciones
Where did you buy the phone from? Are you able to return it?

The phone will not receive updates outside of the US unfortunately.
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Monroe
First Poster
Opciones

Wait what?

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Ksmy89
Troubleshooter
Opciones
That particular model is manufactured to be used in the US so will only receive updates in that region.

The European version of the S21 Ultra has model number SM-G998B.
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Monroe
First Poster
Opciones

I'm in Nigeria lol 

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Monroe
First Poster
Opciones

How tf am I supposed to do anything 

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