Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Software update stuck s21 ultra

(Topic created on: 11-12-2023 04:03 AM)
1493 Views
Monroe
First Poster
Options

For some reason my s21 ultra is still stuck on Android 12 and one ui4.0

Screenshot_20231210-124622_Software update.jpg

Screenshot_20231211-050208_Gallery.jpg

0 Likes
20 REPLIES 20
BandOfBrothers
Samsung Members Star ★★
Options

You could try inserting another networks sim card in the phone which has been known to instigate an update or try Samsung Smartswitch via a PC @Monroe  

https://www.samsung.com/uk/support/mobile-devices/how-to-update-latest-software-for-your-galaxy-mobi... 

If I can be of any further help then please don't hesitate. Take care.  😎 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

0 Likes
Monroe
First Poster
Options

Thanks but I've done that same issue but I don't have a PC to try the smart switch

0 Likes
Monroe
First Poster
Options

I don't have any us carrier Sims but I've tried the few we have over here didn't work also 

0 Likes
keith30
Maestro
Options
Even your Google Play system is out of date too. It's shouldn't still be on September 1 2021 don't you ever update your apps and various other services.
0 Likes
Monroe
First Poster
Options

@keith30 wrote:
Even your Google Play system is out of date too. It's shouldn't still be on September 1 2021 don't you ever update your apps and various other services.

I just got it like a week ago and the first thing I did was try to update it but it just kept saying system is up to date 

0 Likes
MNas04
Helping Hand
Options
Well, I guess @keith30 is right. Is it your first time buying the 21 Ultra? If so which platform have you bought it from?
0 Likes
Monroe
First Poster
Options

I know he is

I didn't buy from any carrier 

0 Likes
MNas04
Helping Hand
Options
OK. Did this happened recently?
0 Likes
Monroe
First Poster
Options

Yeah got it about a week ago and since then It has refused to update 

0 Likes