Software update stuck s21 ultra

[Monroe]

For some reason my s21 ultra is still stuck on Android 12 and one ui4.0

 

 

[BandOfBrothers]

You could try inserting another networks sim card in the phone which has been known to instigate an update or try Samsung Smartswitch via a PC @Monroe  

https://www.samsung.com/uk/support/mobile-devices/how-to-update-latest-software-for-your-galaxy-mobi... 

If I can be of any further help then please don't hesitate. Take care.  😎 

[Monroe]

Thanks but I've done that same issue but I don't have a PC to try the smart switch

[Monroe]

I don't have any us carrier Sims but I've tried the few we have over here didn't work also 

[keith30]

Even your Google Play system is out of date too. It's shouldn't still be on September 1 2021 don't you ever update your apps and various other services.

[Monroe]

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@keith30 wrote:
Even your Google Play system is out of date too. It's shouldn't still be on September 1 2021 don't you ever update your apps and various other services.

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I just got it like a week ago and the first thing I did was try to update it but it just kept saying system is up to date 

[MNas04]

Well, I guess @keith30 is right. Is it your first time buying the 21 Ultra? If so which platform have you bought it from?

[Monroe]

I know he is

I didn't buy from any carrier 

[MNas04]

OK. Did this happened recently?

[Monroe]

Yeah got it about a week ago and since then It has refused to update