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Software problems

(Topic created on: 27-11-2021 11:33 PM)
400 Views
Jul03
Journeyman
Options
Help since I updated the new software 26th my camera won't work just black screen all time 
0 Likes
8 REPLIES 8
xSteveuk
Mastermind
Options
Hi,
Restart phone
Check camera
If still not working
Go Settings Apps
Camera
and clear cache And data
Restart phone And try
The camera again
Jul03
Journeyman
Options
I don't know how to clear cache
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Jul03
Journeyman
Options
I don't know how to clear cache
dven
Apprentice
Options
Once you are in the camera app info, click storage and at the bottom there is the clear cache and data options
Jul03
Journeyman
Options
Done that but still same all am getting is black screen
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Ultra799
Explorer
Options
There are definitely issues with the upgrade should get a patch very soon report to error via this app.
Check any new camera applications.
I lose text might be webview but yours sounds different.
You get remote support use this app to contact Samsung
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dven
Apprentice
Options
Have you tried running the diagnostic's in the 'get help' section of this app? It might pick something up. If it was me, I would try a factory reset? Make sure you back up before though
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GoanGeek
Samsung Members Star ★
Options
Make sure under settings > privacy > camera access is on
You may have toggled it off somehow.

It's a new privacy feature of android 12