Smart Call App Failure

[golfgame]

I recently received the latest Samsung update on 11/2.  Since then the Smart Call App is failing.  Each time I select a call to block I get this prompt.  I am unable to add the desired call to the blocked list.   How can I resolve this issue?  The Smart Call App is V11.5.00.4 I believe.  I have Android 10 and One UI version 2.5

Selecting App Info takes me here. When I go into App this App is not on the list.

[BandOfBrothers]

Perhaps try clearing the cache and if needed data of the app via settings,  apps, choose the app, location @golfgame 

[golfgame]

If you are suggesting to clear data used by Smart Call I do not find Smart Call of Samsung smart Call in the list of Apps.

[JAMES4578 · Accepted solution]

@golfgame  If you go to settings  and type Smart Call in the Search Bar it should appear. You can clear  the cache and if needed Data via Storage.

[golfgame]

Thank you, that was an effective fix, I cleared both 

[Sweet_Bippy]

I also had a system update on 10/28th and since then I am experiencing smart call failures too each time I try to make a call. It fails several time before it allows me to dial out on my phone. I cleared the cache as suggested,  restarted my phone and I am still experiencing smart call failures. 

Current Phone: Samsung Note 9

[MosesII]

smart call app is ***** and stops me making calls as I have to acknowledge the error message b 4 I can call. how do I turn it off, its ***** it does work. GET THE FU---ING OFF MY PHONE NOW. I demand a reply with a solution. WHY WHEN DOING UP GRADES DO YOU AUTOMATICALLY THINK WE WANT YOUR NEW ***** AUTOMATICALLY ACTIVATED. MESSAGE TO DEVELOPER NO WE DONT. sort this ***** out please.

[Anonymous User]

I tried the suggested fix but it did not work. Any other suggestions?

[VBl]

I have the same phone and same issue since update

[Chokaz]

S9+ ,same issue after since apdated last night..and its really annoying...Help please