20-08-2021 10:25 PM
Hi, I have a S21 Ultra since late January, I had issues in the past but now since the last Update 3 days ago My Mobile Network stopped working, I have an (Ø) symbol not even empty bars, the SIM card works great on other devices, but non SIM card works on this device, I tried reseting the network settings, Wiped cache partition, factory reset, airplane mode on and Off, looks like the antenna stopped working completely, not a single SIM card works on this device.
I have Wifi connection but is not what I bought this phone for, I want network service, is there any other solution I can try?
Solved! Go to Solution.
30-09-2021 08:13 PM
SM-G998BXXU3AUIF
30-09-2021 08:17 PM
You don't understand what I mean. SM-G998BXXU3AUIF is you firmware version (software). What I need to know is what your phone hardware version is. As I said, you can only find this on your order receipt or on the box.
30-09-2021 08:26 PM
I have s21ultra 256. On box and receipt is same g998b
30-09-2021 08:51 PM
Hmmm I have the 512 Gb version. Do you have one with custom colours...? Mine is Phantom Titanium.
30-09-2021 08:54 PM
Phantom black regular
04-10-2021 09:19 AM
04-10-2021 09:20 AM
04-10-2021 10:23 AM
In this case, the only thing you could try is to flash Android 12 beta. It's whole new operating system so if your problem was causes by an Android 11 OTA security update this should fix it.
I haven't tried this myself because I have an appointment at an official Samsung Repair Centre by the end of the month.
04-10-2021 12:24 PM
04-10-2021 08:02 PM - last edited 04-10-2021 08:07 PM
You can still flash to Android 12 Beta if you flash the CSC from another country (example the UK or German version).
Have a look at www.sammobile.com or www.samfw.com for guides how to do this.