S20 Series Display Issue

[md tasneem mansoori]

screen got completely white and green. also tried everything like safe mode, restart, soft reset, hard reset, uninstall 3rd party apps etc. but didn't resolve my issue,  in starting there is lite visible line flickering on may be 2nd May 2022 but after 10 to 12 day its completely white screen and unable to use my phone, while i m using my phone carefully , always protecting from accidents, waters and all. no any hairline scratches on my phone, no any water damages after that i m having this issue just after updating my phone. service center said for screen replacement which is too costly. i m regular user of samsung but after caring too much my phone i facing this issue then i will no longer its user. samsung should replace all that s20 series displays free of cost which damaged automatically, means all s20 series which doesn't have liquid damage or physical damage signs.  #screenissue #s20display #s20displayissue #s20screenissue #Samsung, @SamsungIndia, @SamsungMobile

[BandOfBrothers]

Has the Samsung Service Centre just verbally advised to you how much a screen replacement would cost or  have they had actual hands on with the phone to assess the phone, and then advised the display has been accidentally damaged by you so isn't covered under the Limited 2 Year Manufacturers Warranty @md tasneem mansoori 

If they've had hands on and advised the above then you can ask for a 2nd opinion , or use any relevant insurance cover for the phone, or you'd need to consider paying Samsung to repair the phone if you really want to continue using that unit.

I wish you all the best.   

[sdabraham]

Even my s20+ display stared showing a green line on display without any physical damage to the phone

[sharma4frnds]

Dear Samsung Team,

I am facing a vertical green line issue on my Samsung handset (Model: SM-G980FZADINU, Serial: RF8N31520MZ). This issue started immediately after a software update.

I would like to clarify that I am not requesting free service without reason. My concern is that this appears to be a software-induced fault, as many other Samsung users have reported the same issue after updates. These reports can be found on the Samsung Community forums where multiple threads describe the same problem, and in some cases Samsung has acknowledged it as a known issue.

Since Samsung has already recognized this problem in other regions, I request that my case be re-evaluated. Treating this as a normal out-of-warranty repair does not seem fair, given that the fault appeared due to a Samsung software update and not user damage.

I kindly request:

1. A transparent explanation of how many devices are affected.

2. A fair resolution, in line with how Samsung has handled similar cases globally.

I trust Samsung values its customers and will provide a just solution.

Best regards,
Kamal Kumar Sharma

[md tasneem mansoori]

Samsung waived me off 40% for screen replacement after out of warranty. But if it is an update issue they they should waive off 100% cost of screen replacement because they provide us this type of update.

[sharma4frnds]

As this is a manufacturer-induced problem and not user negligence or accidental damage, it should be covered fully by Samsung. Offering only partial support shifts the burden of cost to the customer, even though the root cause lies with the update provided by Samsung.