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Restart and screen not working properly

(Topic created on: 05-05-2023 08:41 AM)
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sify27
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Having issues with constant resarts
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BandOfBrothers
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Do the restarts happen at regular intervals @sify27  ?

I'm wondering if your auto restart is turned on in your phone's settings  !

More about this here > Samsung Support Page > Restart-your-galaxy-phone-regularly-to-prevent-it-from-slowing-down-or-freezi... 

 

If this isn't turned on then may I suggest to try the following.

  • Ensure your phone's software is updated. 
  • Check your apps in the Playstore and Galaxy Store are updated.
  • If relevant uninstall anything obtained via an apk file.
  • Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too. 
  • Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. 
  • Run the diagnostic tool in your Samsung Members app.
  • Send your feedback via your Samsung Members app with any relevant errors logs.
  • As a very last resort back up and Factory Reset and then reset up your phone as a new phone. There might be something corrupted in your back up. Once set up see how the phone behaves. 
  • A Samsung Service Centre can assess your phone too.

If I can be of any further help then please don't hesitate. Take care.  😎 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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