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Pictures on Chat Messages disappearing

(Topic created on: 14-06-2023 07:25 PM)
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Members_ByopXNz
First Poster
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Hi,

I have noticed that some pictures have disappeared from my Samsung "chat messages".

It is not the oldest or newest so quite random.

I have "cleared cache" on the app and restarted the phone, so now I am out of ideas.

Can anyone help please.

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4 REPLIES 4
Fiona26
Samsung Members Star ★★
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If clearing cache has not worked, you could clear the messages app data. Every time I have cleared data I have never lost my texts. They come back in after a few seconds of opening the app. Please don't hate me if your ones don't.
Members_ByopXNz
First Poster
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Hi,

Thank you for the suggestion, but it does sound a little risky.

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Pugs1957
Samsung Members Star ★
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Backup your data with Smart Switch if that concerns you.
Members_ByopXNz
First Poster
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Thank you for your reply. I would like to know if I can restore missing photos and how ?

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