Phone not working after update

[Hammy]

Hello, 

I have the galaxy s21plus and after completing the most recent update it has started to over heat, lagged for a while whilst trying to open simple apps and it won't let me swap between sims.

Why I look at the update, it says it can't load the information on the new update. And that samsung.com isn't responding. 

I'm not sure if it's even completed the update properly?

Anyone else having issues?

Thank you.

Amy

[BandOfBrothers]

Hello and may I extend a Warm Welcome to the Samsung Community Forum 🎄

Some have indeed experienced some negative impact from updating @Hammy 

If you perform a forum search you may find existing threads with some further help or guidence within.  

I would suggest to try > Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 

If that fails to help them back up and factory reset as this will make the phone update to the last successful software update. 

Let us know how you get on. 

If i can be of any further help please don't hesitate to ask  😎 

[Ocean_Waves_S21plus]

Hiya @Hammy! I also have a samsung galaxy S21+ and usually experience a little lag, but heat is normally a case of a little battery problem! You can get it checked and a new one installed for about £20. Btw nothing will change phone wise!

[meggiemoo]

Hi all, I have s23 ultra and after an update my text messages have disappeared, I have tried several of the advisers suggestions but they don't work, thanks for reading- hope someone can help