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No notifications when screen is off

(Topic created on: 25-01-2022 07:21 PM)
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Yackim
First Poster
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Hello everybody, 

I have a feeling that this issue has been posted the 100th time and I think I've read them all but could not find any solution that works.

I just received my Samsung Galaxy S21 and I'm struggling with the notifications.

What I want is that when I receive a notification it wakes up my lock screen or AOD briefly. When I'm working with my smartphone on my desk I know I got a notification that's all.

I enabled the brief popup but it only works and wake up the phone if it's a text message through the Samsung Messenger. All other services such as WhatsApp, Twitter, Teams, Outlook are all not waking up the screen.

I do get a vibration when something arrives but the screen stays black. If I tap to show the AOD or lock screen the notification is right there.

I layed my phone next to the one of my colleague because he has the exact same model and all our settings about notifications and AOD are the same.. 

To be honest, it is really killing me inside. Can somebody help me out please or confirm that this is a general issue?

Thank you for any response. 

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31 REPLIES 31
UPdatesSTOP
Apprentice
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UPdatesSTOP
Apprentice
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Go to your settings > notifications > notification pop up style > choose what you want

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UPdatesSTOP
Apprentice
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This is on a Samsung galaxy s21 ultra 

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Jimbo84
Journeyman
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Yes, i know. But this works only when you choose "brief". If you choose the other option "detailed",  the options below, including "show even while screen is off" has been removed.

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Apprentice
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Mine show up when my screen is off! 

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Jimbo84
Journeyman
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 That's because yours is set to "brief". If you set it to "detailed", you don't have the option to weak up the screen anymore when you receive a notification. That's what I'm trying to explain. Before you had the option on both ways. I like the detailed style while screen on, and the pop up when the screen is off. 

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Apprentice
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Very weird because I set it to detailed and I still get all my notifications on a locked screen 

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spartan795
Student
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Are you able to send some screenshots of your settings? I am having the same issue as everyone else, but it sounds like your screen wakes when you have it set to detailed?

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spartan795
Student
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Did you ever find a fix to this? Mine just randomly having this issue a day or so ago. Very frustrating.

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Apprentice
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I have the samsung galaxy s24 ultra now. Pretty much same settings. What do you need help with

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