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My S10e is broken and unstable after updating to Android 12

(Topic created on: 27-01-2022 05:59 PM)
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I have this problem too

pkdan
Apprentice
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I have avoided any updates for a year at least now until I head that you get a notification when microphone and camera are used so I decided to do every update including the January 1st security update. Following the updates my phone has been completely destroyed, everything is crashing, is bugging out. To name a few:

- Notifications no longer pop out (I need them for for bank related apps)

- YouTube app and YouTube music no longer work or crash down often

- As of 10 minutes ago not even Google Play Store opens up and I need to cancel a subscription

- Browsing in Google Chrome crashes the application or is simply extremely slow and laggy

- Sometimes internet connection stops working while it is locked, I don't receive any Whatsapp notifications until I open the phone and the app

- I cannot find any of the named  applications to add them to Never sleep apps

 

Everything has been completely messed up. I tried with every app, every generic solution possible, cleaning cache/data, relogging, restarting phone many many times, tried in Safe Mode. Tried everything. I cannot reinstall apps such as YouTube since they came up with the device. I browsed through every setting I could find related to anything such as unrestricted background usage and so on. I cannot do a factory reset as I have many authenticators (either personal or from work) and the banking app and they require a lot of phone calls to set up. A fix for this update needs to be released ASAP as I understand that I am not the only one with a lot of issues after the update. An update should not require factory reset to work and even that is not guaranteed. Someone needs to forward these issues to either Google or Samsung, but very likely related to Samsung's update of the software.

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22 REPLIES 22
Jenrod
First Poster
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I accidentally clicked on install which i have been dodging for months.  My camera stopped working. Its Oct 24, 2022 when the update was installed. Obvioulsy samsung has not reaolv2d issues raised since start of 2022. Sigh

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KholaI
Moderator
Moderator
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Hi @Jenrod 

Could you let us know what issues you're experiencing with the camera? In the meantime, please head into Settings > Apps > Camera > Storage > Clear cache, to see if this helps.

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Yada
First Poster
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It might have removed the problems that you were facing, but factory reset is NOT a solution. The issues after update have become the norm for samsung. This is my last samsung phone ever. Like once upon a time I decided Nokia should go in history. 

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