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Lost Backup

(Topic created on: 09-08-2020 08:24 PM)
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Tahera74
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Hello,

My mums S9+ had this freezing problem then it was sent to be repaired. The freezing started again about 2 months ago. On Tuesday i called up Samsung and was told to back up all her stuff and then factory reset it. i did back up everything like 4 times to be sure. Then reset it and restored the backup, but for some reason she only has pictures from 2019. Nothing this year. She has now lost many photos essential for her business. Is there any way to receive the previous backup? When i go into the backups it has a back up from Wednesday, with nothing before that. 

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Nitesh95
Helping Hand
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Did you backup the photos to Samsung cloud?, if so, you should be able to view a full gallery on there.

Did you use samsung switch to back up your phone?
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Tahera74
First Poster
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I did back up everything to Samsung Cloud. If I click on the Gallery option in the Samsung Cloud it opens One Drive and has nothing recent.
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