rbartolomeruiz
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12-12-2021 07:39 PM
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My Samsung S21+ just got the OTA update to Android 12 including One UI 4 and it has started to behave strange. The most concerning issue is that some apps, not all just some including Google services like Google Play for RA which doesn't look like not complaining, are having issues to update.
When I try to update them, they go all the way downloading the new version and once they start installing, after 1-2 minutes it says that it has failed and that I should check online help to fix it, which ends up just saying I need to remove the cache of Google Play and not working at all.
I need help to solve this because other apps like Disney+ is not updating either and I might end up having bigger issues.
Any one experiencing the same and knows how to fix it?
P.S I have contacted the official support service but no news so far
Thanks!
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rbartolomeruiz
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15-01-2022 10:32 AM
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Acabo de actualizar y..... Oh sorpresa!! Sigue sin funcionar aunque ahora tengo menos aplicaciones que fallan, eso es verdad.
Mabomar
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15-01-2022 11:57 AM
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Exacto, a mi me pasa lo mismo. Me temo que vamos a seguir así hasta que actualicen a UI 4.1....o eso espero
Mabomar
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19-01-2022 11:13 AM
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Creo que hemos encontrado el problema, la app "Intelligent Hub" que gestiona la instalación del Boxer y todas sus apps necesarias. Ha sido desinstalarla y todo ha vuelto a funcionar sin problemas. Para quien no conozca esa app es para recibir el email corporativo, no es una app que tenga cualquiera instalada. Ahora queda probar a instalarla de nuevo y ver si vuelven a fallar las actualizaciones o no.
rbartolomeruiz
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19-01-2022 01:42 PM
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Esta tarde lo pruebo
rbartolomeruiz
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20-01-2022 10:02 PM
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¿Te funcionó? Yo no tengo fácil desinstalar esa aplicación porque me obliga a tener que reinstalar todo y requiere volver a dar de alta, pedir certificados... y eso lleva bastante tiempo
Mabomar
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21-01-2022 09:42 AM
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Pues al instalar de nuevo la app HUB y el BOXER, vuelven a fallar las actualizaciones a través del PlayStore
rbartolomeruiz
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05-03-2022 09:28 PM
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Parece que con esta última actualización ya funciona. Madre mía lo que les ha costado.....

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