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Can't Hear Voices of Callers

(Topic created on: 12-07-2021 06:10 PM)
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jgeorge521
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Just bought a Galaxy s21 and I am having an issue hearing people on calls. On a call, I don't hear any dial tone, ringing, or the voice of the person that I called or the person that called me. People have said they can hear my voice but I can't hear any sound when making or receiving a call.

To make sure it wasn't a network issue, I made and received calls normally on WhatsApp & Duo. I've also cleared the cache in the default phone app and restarted my phone multiple times but no luck.

I've tried calls with WiFi calling on/off and Cellular only. I also tried this with WhatsApp and Duo. Those apps worked fine however, the default phone app won't allow me to hear incoming callers no matter what.

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BandOfBrothers
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Is this happening in one place or everywhere @jgeorge521 

Also as a process of elimination can you try your sim card in another phone  ?


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Lois2
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I am having a similar issue on my S9.  It started just after the last update.  The only way to correct it is to reboot.  Any thoughts or assistance 

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