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Audio cutting off when recording a video using external microphone

(Topic created on: 25-05-2021 11:29 AM)
1133 Views
benandrewsao
Apprentice
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Hello, I have been recording videos using a Rode microphone connected by cable to my S21 Ultra and sometimes after a minute or so the audio will just completely cut out on the video or sometimes wont record any audio at all, there is no static or bad audio it just totally cuts out. Any idea why this is? I'm filming in video UHD 60.
8 REPLIES 8
dannyd96
Apprentice
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I'm having the same exact issue
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benandrewsao
Apprentice
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I hope we get a moderator to reply with some advice. It's a really annoying issue. I filmed a 10 minute video for only 45 seconds of my audio to be recorded.
dannyd96
Apprentice
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Mine goes very static and noisey after 1min
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benandrewsao
Apprentice
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I have no static or anything the audio just cuts dead for the rest of the recording. It's about a min
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dannyd96
Apprentice
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I talking to Samsung now there saying it might be specs
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benandrewsao
Apprentice
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Where do you go to chat to them?
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dannyd96
Apprentice
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Under camera settings where it says contact us then live chat
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benandrewsao
Apprentice
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Ah thanks I'll do it tomorrow.
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