27-02-2021 06:36 PM
Hi There
I had a close call today when I lost my phone in Sainsburys [note to self, do not use the shop & scan app again]. I was very lucky in that it was found and I got it back - big phew.
I have now logged into my account and set a guardian who if I lose my phone again can use the guardian feature to trace, ring and turn on emergency mode.
Just 1 problem, I have messaged my friend and asked her to try it out and ring my phone, she has logged into her samsung account and gone to find my phone but my phone isn't listed under devices.
Does anyone know how the guardian is able to track a lost phone? I tried live chat who initially told me that my friend would need to log in with my email address and password and only double checked when I raised a concern at being advised to give out my password!
Many thanks
Debby
04-03-2021 04:04 AM
04-03-2021 04:06 AM
04-03-2021 04:08 AM
21-06-2021 12:04 PM
I had similar experience and was on Samsung support chat for hours yesterday. Seems like everyone knows how to set it up but no one knows how it works. They suggest to log in FindMyMobile and lock the phone on which you are set as guardian. Only issue is the phone won't show up in your account. Then they keep on insisting to just use Google's FindMyPhone. The guardian feature is still a mystery and if it doesn't work then seems like false advertising.
27-09-2021 05:21 PM
Yes, this was a bit of a shock. We all have galaxy devices, so I decided that everyone should be able to locate each other- Setting up guardian mode was simple enough, enter samsung acc details, verify. All devices are now listed in left bottom corner of my account, but nothing happens when I select a device other than my own.
So this kind of works but in reality it does not which is disappointing- has anyone worked out why? All phones are running latest soft and all updates are installed.
11-08-2022 08:08 AM
You have to sign into the same samsung account you used on your lost phone