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Update failure

(Topic created on: 23-02-2022 10:54 AM)
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CJH31
First Poster
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Despite freeing up storage space, which is what originally prevented the latest update being installed on my phone, my phone still won't update. All I get is a message saying visit a Samsung service centre. Surely I should be able to get the update without doing that?!
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3 REPLIES 3
Pugs1957
Samsung Members Star ★
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Hi, what phone do you have? I would recommend using Smart Switch for PC to see if that can do the update.
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CJH31
First Poster
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Old. S7 🙄😏
Thanks. How do I do that? Download it to my laptop?
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Pugs1957
Samsung Members Star ★
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Yes and connect with the USB cable.
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