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Original topic:

suggestions please

(Topic created on: 17-09-2020 03:34 PM)
shellyb13
Journeyman
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Mobile Apps & Services
Hi everyone im new to the members community. 
Could someone please help..
I have a Samsung Galaxy j3 and i cannot do anything with it. It says storage space running out. My storage space is at 98%. I have deleted apps and photos n videos etc n still not made a difference. I got a new phone and tried to smart switch but this won't work either as telling me to delete files. Also i have duplicate files showing but im scared to delete them incase they're not saved on the cloud as it said if i delete then they will be deleted permanently. I've not got a clue what to do can anyone help me out.
Thank you..Michelle 
7 REPLIES 7
Niceonelads
Navigator
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Mobile Apps & Services
Sadly i dont think there is an alternative. delete any unnecessary files and any duplicates 😞
shellyb13
Journeyman
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Mobile Apps & Services
thank you v much
shellyb13
Journeyman
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Mobile Apps & Services
thank you v much ill try deleting more stuff see if it helps. im just scared ill loose all my photos and music
Niceonelads
Navigator
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Mobile Apps & Services
ok let me know
shellyb13
Journeyman
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Mobile Apps & Services
i will do..n thanx again cheers
GreyMatter
Helping Hand
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back up your phone using smart switch. then do a full factory reset
shellyb13
Journeyman
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Mobile Apps & Services
thank you
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