Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Smart Switch - Honest feedback

(Topic created on: 01-02-2025 10:45 AM)
1027 Views
Oddgeir
Apprentice
Options

I just used Smart Switch to move to my new phone. S22 Ultra to S25 Ultra, same same. That should be a walk in the park. 

To say it the least, the experience was a bit underwhelming. 

Connection was easy but the collaboration and responsibility was lackluster. 
First my new phone complained that the process was interrupted and did not finish. But when I looked at my old it happily stated that it had completed successfully and sent everything to the new phone. 

Then I started using my new phone and almost none of the apps I use were transferred, although they were standard playstore apps. It seems just a random set of old apps were transferred, so basically I got the rubbish but not the meat. 

It managed to bring my images, I hope, but I don't dare to trust it, given that it missed so many of the apps. But it got none of my SMS'es, which should be on top of awareness scale.

I used this for my previous migration too and had equally bad experience then. My hope was that this had improved but I'm a bit disappointed. I remember it was a lot easier when I did this manually. Then I knew what I had, what I copied (or downloaded from playstore), and could have control checks to ensure everything was taken care of. 
Now it seems like having two kids collaborating, where I can't be sure what they've done and what not, but since they have done something I can't just copy all either, because there might be conflicts or duplicates. 

This is how I would Smart Switch to be: 
* Identify what you have. Give a list on what you have identified, so I can check what you relate to
* For each inventory item, report what you have sent (like DCIM/Camera: 64432 images / XXX GB)
* For each inventory request a feedback from new phone on the received numbers and size 
* Provide a report, preferably while running, to show how each item checks off in the new phone
* Be clear on what inventory is NOT replicated so it can be handled some other way
* Make this report available in both sides. When I go to Smart Switch now I found no traces of the previous migration job.

Now I'm connected with both phones through my laptop, so I can check location, files and sizes, and copy manually. I had hoped that in 2025, with all this "artificial intelligence" that two Samsung phones at least were able to agree on what content was worth transferring before the old phone is recycled. 

Update: Since i believed my SMS messages were copied which they were not, I missed the opportunity to do this "the android way" by using the Google backup during setup, so I had to use third party tools to migrate. It feels really unnecessary having to use third party to move such core content from one Samsung Android to another Samsung Android. 

0 Likes
11 REPLIES 11
Oddgeir
Apprentice
Options

Yes, next time that will be my approach too, regardless if I'm converting to Samsung or other phone. I guess I was just naive believing Samsung knew best...

Piper123
Samsung Members Star ★
Options
It is YOUR device.

You know best 🫠👍🫠
S24 Ultra