Secure folder

[James21]

My secure folder on my phone S23 Ultra is not working. It just keeps saying use pin after restart.

I have restarted my phone numous times and open secure folder again after restart and still saying use pin after restart. 

I have cleared cache, storage, data, ect and not fixed it

Only happened since OUI 6 update and November security update. l am in UK 

[Members_mTgXzRc]

Me too it doesn't give you an option to change your password

[Christopher661]

Has anyone fixed this yet? I enter my pin and nothing happens. No other message but USE PIN AFTER RESTART

[James21]

It's been long time since I fixed it. I either did clear cache partition or I had to do full factory reset.

[James21]

Try this first

[James21]

https://docs.samsungknox.com/secure-folder/troubleshooting/troubleshooting-tips/

[Christopher661]

Thanks for the suggestion but it doesn't provide the option to reset the password, it's not grayed out and doesn't lock automatically. 

[Amitanshu]

hey, could you help. I have the same issue

[Secure folder_]

Hello brother only thing I was able to do was just erased the data of the secure folder then it will reset and all data will be lost I didn't find a way to recover the data I gave up.