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Original topic:

Secure folder

(Topic created on: 30-11-2023 08:03 AM)
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James21
Voyager
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My secure folder on my phone S23 Ultra is not working. It just keeps saying use pin after restart.

I have restarted my phone numous times and open secure folder again after restart and still saying use pin after restart. 

I have cleared cache, storage, data, ect and not fixed it

Only happened since OUI 6 update and November security update. l am in UK 



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5 REPLIES 5
Sombody3
Voyager
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It just means that if you've restarted your phone you have to enter the pin instead of using your fingerprint, it doesn't mean you have to restart your phone and try again. 😉
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James21
Voyager
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I have tried everything possible
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Sombody3
Voyager
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Is it possible for you to send me a picture of the screen you're getting, I know you can't take screenshots on that page but could you use another device to take the picture so I can help you better?
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James21
Voyager
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Thank you for your help
I managed to get the Secure folder working again. Much appreciated 👍
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Sombody3
Voyager
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Great. 😊