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Original topic:

Secure Folder

(Topic created on: 14-08-2023 04:01 PM)
The App crashed when attempting passwords. How can one password reset SF?
Samsung Members Star ★★

@twittersarahr_c  You may need to clear the Cache, go to Settings-Apps-Secure Folder-Force Stop-Storage-clear cache.

Afterwards If an incorrect code or password is entered in secure Folder should be option to select Forgot pin and reset. See more information here 

However if there continue to be issues  may need to clear the cache partition, this can help with crashes/freezes. Temporary files are deleted but Data is intact.

The procedure is as follows:

1. Turn off the device.
2. Connect To Computer or plug in USB-C Headphones , Press and hold the Volume Up key and then press and hold the Power key
3. When the Android logo displays, release all three keys.
4. Wait until the Android system recovery menu options appear.
5. Press the Volume down key several times to highlight wipe cache partition.
6. Press Power key to select.
7. Press the Volume down key to highlight yes, them and press the Power key to select.
8. When the wipe cache partition is complete, Reboot system now is highlighted.
9. Press the Power key to restart the device.

Can also repair apps from same Recovery Menu.

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.

My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.1,Android 13 .