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Secure Folder locked notification

(Topic created on: 21-07-2023 04:30 PM)
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Members_A1SdkCl
Apprentice
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Why, just why, is there a notification about the Secure Folder being locked that we can't do anything with (apart from silencing it for up to 2 hours)?

This design is utterly stupid - what will the users store in the _SECURE_ folder? Data that they want to be _SECURE_.

Should this content be hidden and inacessable without an action from an authenticated user? YES.

Is it implemented this way? No. Is there an obnoxious notification saying that there is hidden content on the phone in plain sight? For some reason - yes.

I have set up a Samsung account just for the convenience of Secure Folder. Having sold my data to a company, I'd expect them to at least provide me with a good user experience in return.

Why can't we customise a device we've purchased? Never paying for a Samsung device/service until their policy has drastically changed.

8 REPLIES 8
MorningBlunt
Helping Hand
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You could just turn it off and use an alternative.

MB
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keith30
Maestro
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Never use it, you shouldn't be paying for it anywhere it's free I never did when I first got this phone.
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UNKNOWNUSERNAME
Big Cheese
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Why in the world are you paying for it? secure folder is free, and I'm pretty sure you bought the phone so don't complain about buying it, samsung will probably change it in the future anyway, but for now use an alternative
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Members_A1SdkCl
Apprentice
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What are the alternatives?

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Members_A1SdkCl
Apprentice
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I paid a fair bit for the phone. Then I sold my data for access to the Secure Folder.

The user experience around the information that Secure Folder is locked is designed in the worst possible way I could come up with.

This issue is also at least 10 months old, so I believe Samsung won't do anything about that.

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UNKNOWNUSERNAME
Big Cheese
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They might fix it in ui6. but as someone else said, use an alternative for now but that won't be the same.
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MorningBlunt
Helping Hand
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Google locked folder

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Members_A1SdkCl
Apprentice
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Google locked folder is just that, a locked folder.

Samsung Secure Folder on the other hand is another layer on top of your system allowing apps to run in two different environments.

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