I've been chatting with Samsung UK support via Twitter for a few weeks after it was announced to the German customer base in mid July.
Scarily, the UK support team seemed to know nothing about the removal of the weight management feature from Samsung Health. there was no heads up prior to its removal for UK customers, even the update changelog doesn't mention it?!
I have got nowhere with finding out why they removed such a fundamental feature. I used it daily to lose 2 stone which I put on after being bed bound for 3 months.
I've been using Samsung Galaxy phones since the S2 & upgrade every 1-2 years. I've had 2 Samsung Smartwatches, even a smart oven from them.
I was due to upgrade my Note 9 to the Note 20 Ultra, my Galaxy Watch 46mm to the Galaxy Watch 3 and my Galaxy Buds to the Buds live this month.......
Sadly, this unnecessary and inexcusable change has made the Samsung ecosystem useless to me, and many other users now.
So, I've got nowhere and decided to vote with my feet....... I just replaced my Galaxy Watch with a Garmin Fenix 6X Pro (which is absolutely fantastic!) and I've moved from Samsung Health to Garmin Connect for my fitness tracking (its perfectly syncing calories from food logged in MyFitnessPal).
The range and standard of data collation and analytics in the Garmin Connect app is fantastic, in hindsight Samsung's "fitness" offering is like a kids toy.... they did me a favour by forcing me to switch! 😃
My Galaxy Note 9 is due for an upgrade too, but I feel so strongly at Samsungs total disregard for its passing customers that I'm no longer considering the Note 20 Ultra..... I'm now closely looking at OnePlus, Xiaomi and Google phones as they seem more customer focused and attractive to me now.....
So after 10 years of loyal custom to Samsung and many thousands of pounds of my money...... Goodbye Samsung!
