Samsung chat support said I had to use this to speak directly with the developers. How do I contact the devs?

[Members_8vv2SKi]

Morning,

How do I contact the developers here?  Really I want to talk to their managers because someone (or possibly several individuals) deserve a disciplinary for UI7 but I need to get in contact with someone in order to move up the chain.

Kind regards,

[JAMES4578]

Hi @Members_8vv2SKi  Welcome to the Samsung Community    I do not think you will get very far with that    There may be mixed opinions on One UI7  but a number are happy with it. things you can change are here, credit to @Roko621  https://us.community.samsung.com/t5/Samsung-Apps-and-Services/A-list-of-features-that-can-be-changed...

More detail of customisation with Good Lock here https://news.samsung.com/global/exploring-good-lock-%E2%91%A0-the-ultimate-personalization-tool-disc...

Developers do not come on here much,  the best option is to lerave Feedback in Members App but stick to specifics.  Members App-Support-Send Feedback.

[Members_8vv2SKi]

Afternoon,

I was told this is the app. I use a PC with a proper keyboard, I don't want to use my phone to log things. I have read some of Roko's post but third party individuals shouldn't be fixing things like this, Samsung should.

I guess I will wait for the phone call. 

[johnz237]

Hi! Welcome to the samsung members community!

You cant really "speak to the devs" but you can go to samsung members app- support- feedback and leave a message to the devs

[Brooklin]

You can't speak to the devs exactly. I believe they referred to the feedback section in the members settings.

[JAMES4578]

As indicated you will not be able to speak to Developers directly. Whilst you can use the website version of the Community on a PC 🖥 would need to use the Members App on your phone to log issues.

[Piper123]

What phone call are you expecting?

Developers do not call individual customers and certainly not from a comment on this forum.

To leave feedback, go to:

Samsung Members App
Support
Feedback

And leave your specific comments there.

But to manage expectations....

1. You won't get a call
2. There are literally 10's of millions or even 100's of millions of Samsung devices now using One UI7. It is a comparative tiny number complaining
3. Developers will only look at changing things if enough complain (again it needs to be a larger number, not just a few dozen).

[Members_8vv2SKi]

Morning, 

Thank you for your comment. I have had my phone call with the support team now, and I've logged my grievances.

To be clear, I'm focusing on grievances on 2 different aspects.

1. Consumers should be able to log their complaints without the need for an app. I don't have the issue with an app being there but if I'm logging a complaint I want to use a proper keyboard with a proper monitor, and I don't think that's asking too much.

2. Allow consumers to rollback updates.  I'm fully aware that me complaining isn't going to cause change so I think that's a lost battle. But, Microsoft windows allows you to undo updates if you wish. I don't think there's any reason why mobile technology can't provide this same functionality. 

I'm extremely aware of the futility of this exercise but as one of the tiny number of individuals I've done my bit. 🐵