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No PIN, unknown Google Account, A12 locked

(Topic created on: 04-01-2023 11:15 AM)
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Redz73
Apprentice
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Declan: I'm having an issue with a returned device, it's a Samsung a12 but it seems to be locked to a Google account. Problem is the person has left the organisation and is uncontactable. Can you guys help with this? I've just done a factory reset and wiped the cache but it hasn't helped

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