Hi Folks.
I just purchased a Galaxy S10E from a refurbishment company - sold as Opened never used.
The phone is absolutely pristine. On the opening screen is a message stating that the phone is "Owned by your organisation"
When the phone opens up there are Device Admin Apps which set restrictions. Apps are : Ivanti Go, Knox Enrollment Service, and Knox Service Plugin.
There is an admin account registered to the phone which I cannot access or delete. The account is called work-B0058C06FA6EEA4DDOB0F8416E708@android-for-work.gse....
It is not possible to delete or deactivate these apps. The deactivation option in settings is greyed out.
I have carried out a factory reset which did not change anything.
The restrictions include being unable to use Google.com, Facebook. Play store is restricted to only about 20 apps. I cannot acces any of my usual apps such as internet banking, or any social media, flight following, travel apps. As it stands thephone is useless.
I have reported the problem to the seller and am waiting for a response.
I found info online which references the Samsung Knox service where these phones are set up en mass to suit large employers but no info on how I can obtain any relevant code to enable me to access the settings to remove the restrictions.
Can anyone offer any advice on how I might resolve this while I am waiting for the seller to come back to me.
Kind regards
Les Hodgson
