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My Files Folder option not in menu drop down when trying to attach a Word or PDF file via txt

(Topic created on: 15-06-2023 03:24 AM)
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PeterPod
Apprentice
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I have a Samsung S22 when I try to create a new txt and want to attach a document file such word or PDF when I press the + in the txt message window to select download options the MyFiles folder option is not there.  Therefore I am unable to attach these documents to my TXT message. The confusing part is that it was available for another TXT message I did with for a different phone number?

No My Files OptionsNo My Files OptionsMy Files Option Available?My Files Option Available?

 

4 REPLIES 4
Pugs1957
Samsung Members Star ★
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Strange one. My GUESS is you can't send attachments is the other person doesn't have chat turned on so there is a data limit in effect by your carrier.
That's all I can think of.
What happens if you go to the Word document first, long press and share to messages?
PeterPod
Apprentice
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I've tried numerous other mobile numbers and there is no My File option in the drop? It looks like an unsolved mystery why I can't get the My Files to appear so I can attach document files except for that one time?

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AntS
Moderator
Moderator
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Hi @PeterPod ,

 

Pugs1957 is along the right lines, I reckon: it’s to do with Rich Communications/RCS/Chat.

 

I had a play around on this one on my S10, and found that the My Files option only appears at all when the 'Chat features' is enabled (Messages > 3 dots > Settings > Chat settings > ‘Chat features’ toggled to on), and even then only for some of the mobile numbers I have in the Messages app. The message thread between me and my dad is one of those that has the My Files option permanently missing, for example. He has a Galaxy J6; and I confirmed that he has no option for RCS/Chat.

 

Given that, I’m guessing that both devices need to have Rich Communications/RCS/Chat enabled for My Files to be an option in the drop.

PeterPod
Apprentice
Options

I've solved the problem by using another another app. I press the + that opens a selection to get image/doc selection from various locations. I select Files which opens another menu you scroll the top section until i get to  My Files.

MyFiles 1A.jpgMyFiles 2A.jpgMessage App Icons.jpg

Screenshot_20230629_175909_Settings.jpg

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