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Hey Google not working on S24 ultra!!

(Topic created on: 09-05-2024 10:20 PM)
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Abhi1991
Explorer
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Every time I make ," Hey Google and voice match" settings, it fails and gives the error.

It worked fine for first 2 or 3 weeks and then this week it suddenly stopped working. I have deleted my other Google account, deleted assistant history, deleted cache, disabled and force stopped apps and restarted phone. Nothing seems to work

HELP !!

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1 Solution


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Abhi1991
Explorer
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Someone shared this with me on reddit and this worked for me too. Please try.

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View solution in context

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22 REPLIES 22
Robin999
Maestro
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Settings >Google >settings for Google Apps >Search Assistant and Voice

Try retraining the voice match model. Failing that delete voice match data from all devices and set it all up again

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Abhi1991
Explorer
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Have tried that many times 🥲

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Robin999
Maestro
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Does the Assistant work in general? Does it open without error by swiping up from the bottom corner of screen.
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Abhi1991
Explorer
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When I click on the assistant app, then it opens and it does whatever I tell it to do, I just asked it why it does not respond to hey Google, it said "it's because it's not programmed to recognize my voice on this device".

So then I try to program it again but of course does not work. I have tried to program hey Google and Voice match many times now. 😢

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MV-B
Apprentice
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Same problem here, drives me crazy... 😩

jcolgan2412
Apprentice
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Same issue here on my brand new S22. Trying to train turn on Hey Google, but when after the training i get error "Sorry, something went wrong". Tried clearing cache, uninstalling Google app updates, so frustrating.

Screenshot_20240514_164213_Google.jpg

Abhi1991
Explorer
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Talking of frustration: I talked to a samsung expert on samsung website. He told me to reset device. So I Backed up everything and then factory reset the phone and then Reinstalled everything. Spent hours logging into many apps.

 

It still did not work, even during set up as a new device(because phone was factory reset), I got same error.

 

So f*****g frustrated. Can it be a ground to return phone?

jcolgan2412
Apprentice
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I guess we just have to wait until it's fixed (hopefully) in the next update. I've been using routines+ in the meantime to have assistant launch when long holding the side button. Would much prefer to get Hey Google working though 😞

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seefeelie
First Poster
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having the exact same problem on a brand new s24u

very annoying