Halifax app

[craig2311]

Anyone having problems with halifax banking app, mine has stopped working, tried reinstalling, carried out updates ect 

[Geo86]

Yes, you are right, I have a problem with an operator and he told me to turn off private DNS. And now everything is Ok.

[Hughsie]

Can't thank you enough. I did what you said, and it's worked straight away. Chuffed to bits.

[Eastman81]

I know took me a while to solve it. Banks were useless 😪

[Members_tg7WPEr]

This worked for me! Thank you! 

[Slip101]

Your DNS settings suggestion might help with the Halifax app issue, but it seems more like a workaround rather than a fix. Changing the Private DNS to automatic can compromise phone privacy settings, which isn't ideal. A better solution should address the root problem without affecting privacy.

Thanks for the tip!

[Members_6LJpvQU]

Still having the issue - blue spinning circle. 

I've tried turning my ad blocker off and changing the DNS to Auto.  Still not having any luck.

Any more ideas on how to get it sorted? 

[Eastman81]

Hi Slip the automomatic setting is suggested by Samsung, the private dns setting which users apply is am individual setting. For this reason the app is blocking the access. There is no compromise in having adverts. The compromise comes when an attacker is disgusting a compromised link as an advert and you will click on that link.

[Slip101]

I agree, but if the user is using a custom DNS for privacy, then switching from a custom DNS to automatic DNS is like opening the door to your home to allow in a known visitor, but then leaving the door open for anyone to walk in.
I'm currently working through my block lists to find which addresses the app requires. This way, my current privacy settings, which include ad and tracker blocking, will continue to protect my data while ensuring the app functions properly.

For anyone interested, the reason why this is happening.... "

**We'd like your consent to use your email address, phone number and mobile device ID to tailor advertising you see from us. This would include on other websites, social media, apps and devices connected to the internet, like smart TVs.** 

Edit:
For now, to access the app, I would suggest disabling any anti-tracking or ad-blocking settings, and then re-enabling them after using the app. It's possible that Halifax is conducting A/B testing or a pilot program.

[Slip101]

Did you change the DNS setting per device or was it changed at the internet router?

[dakk]

My halifax app don't work from over 2 month, I try dns to automatic, reinstalling as well clearing cache, I contact with Lloyds and Samsung any response..... all time error 9300100.... thus happens after ui upgrade to 6.1