Good lock Routines cannot control volume

[FlorinIliescu]

Did anyone notice a similar problem like this one:

When I have first installed Routines app from Good lock suite I was able to control the device volume for example when getting into a specific location or when connecting to a bluetooth device. For no specific reason after a while the app seems it cannot handle volume control anymore- except for media - all others (Ringtone, System sounds, Notifications) being greyed out and shown as N/A instead of percentage in routine summary. All other triggers fine. The device I am using is a Note 9.

Does anyone know what I am doing wrong?

[eupeuta]

Did you find a solution? I have the same problem

[FlorinIliescu]

Not yet. Tried to clear app cache and even reinstalled all Good Lock suite but no luck. I've submitted an error report and emailed the developer but got no feedback yet. It's sad anyway...

[eupeuta]

That is sad. I was just chatting with Samsung Care Pro and the agent has no idea what good lock is.