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Original topic:

Fold 3 thorm Browne

(Topic created on: 15-09-2021 05:50 PM)
Eric lam
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I bough the fold3 thorn browne and today I tried to set up but the phone Samsung sent it to me on the the screen protector has bubble on the Conner

Its brand new  but they installed it not correctly.How come with expensive phone?

i called them over hours but they till not solved problem , it’s so stressful . I won’t buy Samsung again .

i will return it .

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4 REPLIES 4
Glenntech
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Which screen?
If its the outside one, that's just a film to protect the screen during manufacturing and shipping. Its not really a screen protector so can be removed
If its the inner screen, then that would be best looked at by Samsung
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Stewalker
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I'm sure if you speak to them they will sort the issue for you
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Eric lam
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     It's Inner  screen 

I have picture but can not upload it on

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Glenntech
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Have you signed up for the years worth of Samsung Care +
One of those things to help you out

https://eu.community.samsung.com/t5/galaxy-z-fold-z-flip/don-t-forget-to-register-free-samsung-care/...

If there's a defect with the inner screen, then either go to the retailer that sold it to you. Or get in touch with Samsung Customer services to explain the problem.
You have a premium device and obviously want the best of service

The Samsung Members App has a get help section to also try and sort this out
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