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Emails

(Topic created on: 28-03-2023 08:41 AM)
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emmas1985
First Poster

‎28-03-2023 08:41 AM

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Not receiving emails in my hotmail account on any device. Please help 
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4 REPLIES 4
Robin999
Big Cheese

‎28-03-2023 08:58 AM

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Maybe their servers are down. How long have you had the issue for? You said any device, but what about a pc/laptop?
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emmas1985
First Poster

‎28-03-2023 09:00 AM

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Been since Friday and I've checked on laptop and still nothing
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robd1
Voyager

‎28-03-2023 12:30 PM

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Hello @emmas1985, my Hotmail account is working fine, latest email received just before sending this.
Can you:-
1. Get a friend/family member to test from your device.
2. Check on someone else's device, temporarily, if your account works.
3. Check that your account has not been frozen.
One of them will usually point you in the next direction to follow.
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JAMES4578
Samsung Members Star ★★

‎28-03-2023 02:52 PM

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Hi @emmas1985  There have been some issue reported with Hotmail/outlook accounts.  

  you could try uninstalling and downloading again.  However  if still issues in the event of 2 step verification being enabled  you may need to create an app specific password in the email app. If the IMAC protocol was disabled log into a web browser to enable this function. Otherwise would need to contact the email provider. 

Some more information in this thread https://eu.community.samsung.com/t5/mobile-apps-services/email-problems 

I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.


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