Curve card being declined

[Lauz1987]

My curve card that previously worked on samsung pay is being declined via samsung pay on everything. Watch, phone and galaxy store. I only have my monzo card connected to my curve account as it is the reason I got curve, as samsung pay doesn't support monzo. My starling card (not connected to curve) works fine when I use it so definitely not an issue with samsung pay. Anyone having the same problem? And if you've solved it, how?

[Ferenc75]

Honestly Curve customer service the worst service I ever had. Ridiculous and awful. More than 2 months ago I contacted to them via email and phone calls I requested please cancel my Curve account because I wanted the Samsung pay card. All the time same emails coming back like we are back to you soon and nothing happening. 2 times came an warning email about I opened a multiple account. I did not opened multiple account. I cannot applying Samsung pay card because I have Curve account. But they are not deleted my Curve account. I'm so angry and frustrated with Curve

[JohnW27]

What it could actually be is not the fault of Curve. Like any bank card, once you use it contactless 5 times it will keep being declined until the physical card is used and the pin entered. Then you have 5 more contactless goes, and so on.

This is purely to prevent fraud. So have you used your physical card and pin since?

[Lauz1987]

Hmm, no i haven't actually. I will try to use the physical card when I go to the shop later. It never crossed my mind for some reason as my other accounts usually give me a notification through the app to say 'use pin next time'. I will get back to you and let you know. Thanks for the suggestion friend 😊

[JohnW27]

Ah you see, Nationwide aren't that forward thinking with their app, so I was trying and trying until a lady in Tesco told me!!! Hope it works for you! 👍

[Lauz1987 · Accepted solution]

Hey John. Sorry it's been a few days since I've had a chance to give your suggestion a go, I've been housebound with a migrane. So I used the physical card with the pin today, which worked fine, and just tried using samsung pay to buy something in the galaxy store and it worked! I haven't had a chance to try contactless yet, but I'm going to assume that will now work also. Thank you so much for your suggestion 😊

[JohnW27]

Hey,
No worries, glad it has sort of worked, hopefully contactless works as well now.

The only thing now is to remember each 5 times you use it!! 🤣

[Gadgetman1980]

When you say physical card do you mean the curve card, or the card added to the curve account?

[JohnW27]

The added card from your bank account.

[jahall333]

I've used Samsung Pay+ with curve hundreds of times without ever using the physical underlying Barclaycard, no need.. then all of a sudden everything is being declined..
However my wife has my same Barclaycard on her Apple Pay and when I get declined she steps to the counter and it works, so nothing to do with using the physical card..
So unbelievably frustrating..
Help!